These Terms and Conditions govern your use of Crown Jewelz, operated by Excite Ultra Media Ltd. By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not accept them, you must not use Crown Jewelz.

Eligibility and Account Responsibilities

To register and play at Crown Jewelz, you must be at least 18 years of age. Adult residents in the United Kingdom are eligible to register and play under these terms, provided they meet all applicable requirements. It is your responsibility to ensure that online gambling is lawful in your jurisdiction before opening an account.

Each player is permitted to hold one account only. Opening duplicate or multiple accounts is strictly prohibited. If we identify more than one account linked to the same individual — whether by name, address, payment method, device, or any other identifier — we reserve the right to close the additional accounts, void any associated balances, and withhold pending withdrawals pending a full review.

When registering, you are required to provide accurate, complete, and up-to-date personal information. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party. We accept no liability for losses arising from unauthorised access to your account where you have failed to keep your credentials secure. You must notify us promptly if you suspect any unauthorised use of your account.

Bonuses, Withdrawals, and Prohibited Conduct

Bonuses and promotional funds are subject to wagering requirements before any associated winnings may be withdrawn. A minimum deposit of £20 is required to activate bonus offers. Bonus funds carry a 35x wagering requirement. Slots contribute 100% towards meeting the rollover. Attempting to withdraw funds before wagering requirements are satisfied will result in the forfeiture of any bonus balance.

The minimum withdrawal amount is £20. Withdrawals are processed within 0 to 48 hours, subject to standard verification procedures. We may request identity and payment verification documents before releasing funds. Failure to provide satisfactory documentation may delay or prevent withdrawal processing.

We operate a zero-tolerance policy towards fraudulent activity. Prohibited conduct includes, but is not limited to: the use of automated software or bots to interact with our platform, collusion with other players, exploitation of software errors or vulnerabilities, and any form of dishonest play intended to gain an unfair advantage. Where we have reasonable grounds to suspect prohibited conduct, we reserve the right to suspend your account, withhold funds, and report the matter to the relevant authority. Crown Jewelz is licensed by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1.

We reserve the right to amend these Terms and Conditions at any time. Where changes are material, we will make reasonable efforts to notify you in advance. Continued use of Crown Jewelz following the publication of updated terms constitutes your acceptance of those changes. If you do not agree with an amendment, you should cease using our services and contact our support team to close your account. Disputes should be raised with our customer support team in the first instance; unresolved matters may be referred to the relevant regulatory body in accordance with the applicable licensing framework.